1,190+Tickets Closed/Week
4.67★Customer Satisfaction
4mAvg. Handle Time
3+Brands Supported
Fitness Brand — ApeBorn Fitness
ApeBorn Fitness — Full Customer Support Operations
Complete Gorgias-powered customer support for ApeBorn Fitness — managing 4,542+ email tickets across returns, order issues, replacements, and product inquiries with fast response times and high customer satisfaction.
Skincare Brand — BeeBalm
BeeBalm — Gorgias Customer Support Management
Full Gorgias support operations for BeeBalm skincare brand — 4.67 CSAT score, 2h 08m first response time (70% below merchant average), managing tickets across email, chat, and social with 5-agent team delivering outstanding customer experiences.
Jewelry Brand — Sankofa
Sankofa — Returns & Dispute Resolution
Expert dispute and return management for Sankofa jewelry brand via Gorgias — handling 999+ returns, 797 spam auto-closures, 633 order status updates, and complex return/exchange cases with professional resolution maintaining customer loyalty.
